Easy pdf sdk5/5/2023 ![]() They got to see the errors first hand and could not reproduce. Our relationship was painful from the start.We were announced that our use case for digital signatures was pretty common and would be a 2 week integration effort.Those 2 weeks turned into more than a month!Working around PDFTRON Webviewer to customize behavior is almost impossible.We tried, unsuccessfully, manipulating the interface to implement a similar experience you get when signing in Docusign for example.If the UI is painful to work with, using the digital signature APIs a whole set of problems.Our requirement for digital signatures was to sign the document hash externally, through multiple providers, and use PDFTRON to complete the signing process.Well, after trying 3!! Different methods from their SDKs (Webviewer client side, Nodejs server side and Java server side) we always got different errors during API calls.We reported all this issues to their support and got into video calls with the product tech team as well. On Januwe are still waiting for a proper response and our money back. On November 30, 2022, we decided to give up on PDFTRON. So we could not rely on it.For reference, we started implementation on September 12, 2022. ![]() After testing with many different files, we found one situation were the conversion failed. We got barriers upon barriers, calls after calls, departments after departments and the same message “This issue is in management hands and I cannot do anything about it.”.Another module we requested was PDF/A conversion. Missing our go-live target was a strong blow to the team that had a major job to implement everything from scratch properly.So we reached out to PDFTRON to get our money back. We were extremely frustrated with this situation. ![]() ![]() Wrongly were we aware that we could test the whole suite of add-ons for free using the trial key.After 6500$ invested in PDFTRON, their product simply didn’t work as advertised, leaving us empty handed and a whole mess to cleanup up in our product.I could stop here, but things got worse afterwards. We were pressured in time and we agreed to pay in advance to have access to the feature. Sales team communicated that we could test the Webviewer module for free as it is open source, but having access to test the digital signature module we needed to subscribe the add-on. Go-to market failure, product failed to meet requirements and no refund ![]()
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